Privacy Policy

1. Introduction

At Stitch and Pixels, we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and disclose personal information when you use our website and services.

Stitch and Pixels is the data controller and is responsible for your personal information. You can contact us at hello@stitchandpixels.com if you have any questions or concerns about this policy.

This Privacy Policy is effective as of 1/11/2024.

2. Information We Collect

We collect the following types of personal information from our users:

  • Account Information: This includes your name, email address, phone number, country, and any other information you provide when creating an account.
  • Designing Information: This includes your design experience, skills and format preferences, and any/all sample designs and paid designs you submit.
  • Payment Information: This includes your payment details, transaction history and how you choose to receive payments through our platform.
  • Website Usage Data: We collect information about how you use our website, such as your IP address, browser type, and pages visited etc.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Account Management: To create and manage your account, and to provide you with access to our services.
  • Communication: To communicate with you about your account, projects, and other relevant information.
  • Payment Processing: To process payments and manage financial transactions.
  • Customer Support: To provide customer support and respond to your inquiries.
  • Website Improvement: To improve our website and user experience.
  • Marketing Communications: To send you marketing communications about our services.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: We may process your information with your consent, for example, when you subscribe to our newsletter.
  • Contractual Necessity: We process your information to fulfil our contractual obligations to you, such as providing you with access to our platform and services.
  • Legitimate Interests: We may process your information for our legitimate interests, such as improving our website, preventing fraud, and protecting our business.

5. Data Sharing

We may share your personal information with the following third parties:

  • Payment Processors: We share your payment information with our payment processors to facilitate transactions.
  • Service Providers: We may share your information with service providers who assist us with hosting, email marketing, and other essential functions.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or to comply with a legal process.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Data Encryption: We use encryption to protect your data both in transit and at rest.
  • Access Controls: We restrict access to your personal information to authorized personnel only.
  • Secure Servers: We store your data on secure servers that are protected by firewalls and other security measures.
  • Regular Security Assessments: We conduct regular security assessments to ensure our systems remain secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. User Rights

You have the following rights regarding your personal information:

  • Right to Access: You have the right to request access to your personal information.
  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information.
  • Right to Restriction of Processing: You have the right to request restriction of processing of your personal information.
  • Right to Erasure: You have the right to request deletion of your personal information, subject to certain exceptions.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and to collect information about how you use our services. You can manage your cookie preferences through your browser settings.

10. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: hello@stitchandpixels.com